Start the visit with a clear, warm welcome.

Make the first step easy

A customer should understand where to order and what happens next. Acknowledge them when appropriate, then give a simple direction if the space is unfamiliar.

“Hello. You can order here, and we’ll call your name at the collection point.”

Adapt the words to your location. Avoid promising a short wait before you know what the kitchen or bar can deliver.

Notice without making assumptions

Someone looking at the menu might need time, help or neither. Offer a choice: “Would you like a recommendation, or a moment to look?” Respect the answer.

Speak clearly and give people room to ask a question. Do not assume a regular wants the same order without checking.

Practise with a colleague

Take turns as employee and customer. Try a first-time visitor, someone in a hurry and someone who wants to browse. Use one greeting and one helpful next step each time.

Take it into the next shift

Choose one improvement to the welcome: acknowledge arrivals, explain collection or offer help with the menu. Ask your shift leader for feedback on that specific action.