Explain the reward without making it a sales pitch.

Say what the customer needs to know

Explain the qualifying purchases, stamp target and reward using the program’s published terms. Keep the invitation optional.

“These drinks qualify for a stamp. Once your card reaches the target, you can redeem the reward shown there. You can join with this QR if you’d like.”

Use your actual reward terms. If the customer declines, continue serving them warmly.

Joining is not a purchase approval

The business QR lets a customer join the program. To earn a stamp, they must make a qualifying purchase that authorised staff verify and approve.

In Poccy, scan the customer’s current card code and read the card before approving. An expired code needs a fresh one. Do not use an old screenshot or grant a stamp merely because someone scanned the enrollment QR.

Make exceptions clear

If a customer asks about an item or branch you are unsure of, check the owner’s rules. Do not promise a reward that another branch cannot honour.

Practise the invitation

Explain the program to a colleague in two sentences. They should be able to tell you what qualifies and how they join. Then practise a polite response when they say “Not today.”