Your new starter’s first-shift checklist.

Before the shift

• Name the person responsible for welcoming the new starter.
• Confirm the shift, role and who to ask for help.
• Prepare the current menu and reward terms.
• Set up their own authorised staff access where required.

Walk through the workspace

• Show order and collection points.
• Explain approved safety and hygiene procedures for the role.
• Show where supplies and relevant instructions are kept.
• Explain the escalation path for complaints and safety concerns.

Practise customer conversations

• Welcome a customer and explain how to order.
• Confirm an unclear order without guessing.
• Explain the loyalty reward and qualifying purchases.
• Offer a short, optional invitation to join.
• Practise asking a shift leader to review an exception.

Practise authorised checkout

• Verify a qualifying purchase before approving a stamp.
• Scan the customer’s current card code.
• Read the result and confirm that the action succeeded.
• Distinguish adding a stamp from redeeming an earned reward.
• Explain what to do if the code expires or the customer has the wrong business card.

End-of-shift check-in

• Ask what felt clear and what needs another demonstration.
• Give one specific piece of positive feedback.
• Choose one action to practise on the next shift.

Make it yours

Write your shift leader’s name, the complaint escalation rule and the qualifying-purchase rule on the printed copy. Review the checklist when procedures change. This service checklist supplements, rather than replaces, required safety training and employment procedures.