Give a new employee a clear first day, not a guessing game.

Prepare before the employee arrives

Choose who will welcome the new starter and who they can ask for help during the shift. Prepare the actual menu, current reward terms and the procedures they need to follow. A first day should not depend on finding a spare person in a rush.

Show the essentials before assigning the counter

Walk through the workspace, collection points and where supplies belong. Explain the safety, hygiene and escalation procedures relevant to their role using your approved training. Verify understanding rather than simply saying the rules once.

This guide covers service onboarding. It does not replace workplace safety training, employment requirements or local legal advice.

Practise three ordinary conversations

Start with a welcome, an order clarification and a customer asking about rewards. Demonstrate each one, let the employee practise, and give specific feedback.

For example: “You confirmed the size clearly. Next time, also tell them where they will collect the drink.” Feedback tied to a visible action is easier to apply than “be more professional”.

Explain access and approvals

Use the employee’s own authorised account for loyalty checkout. Explain what counts as a qualifying purchase and which location they are assigned to. Do not share an owner’s sign-in to make setup quicker.

Make the exception rule clear: if a stamp or reward looks wrong, stop and ask the authorised person instead of finding a workaround.

End with a short check-in

Ask what felt clear, what was confusing and what they need to practise next. Agree on one focus for their next shift. Use the first-day checklist to keep the conversation practical and consistent.